Refunds, Transfers, and Holds

Program Refunds

Refunds are as per the Community Recreation Policy (FIN-035). Refunds are prorated and include an administration fee (20%) unless the request is accompanied by a medical statement. Prorated refunds are based on the date requested or as identified on the medical statement.

Program Transfers

  • Program to program transfers are prorated (if applicable). No administration fee is charged.
  • Programs are not transferable to another patron.
  • Program to punch card transfers are prorated (if applicable). No administration fee is charged if the remaining value of a program is transferred to a punch card.

Punch Card Refunds

  • Punch cards are transferable to another patron and can be shared.
  • No administration fee is charged if the remaining value of a punch card is transferred to a program.

Fitness Room Membership Cancellations

  • Refunds are prorated based on the number of days remaining in the membership, not the number of days the client has used.
  • An administrative fee of 20% of the original membership will be deducted from the prorated refund unless accompanied by a medical statement.
  • Fitness room enrollments are non-transferable

Fitness Room Membership Holds

  • During the term of a 1 month, 3 month or 6 month membership, one (1) hold per purchase will be permitted.
  • During the term of a 12 month membership, two (2) holds will be permitted
  • Minimum timeframe – 1 week
  • Maximum timeframe – 3 consecutive months
  • Hold application forms must be submitted 48 hours in advance of the requested timeframe
  • No backdating of holds (except with a medical statement).
To request a Fitness Room cancellation or membership hold, registrants must complete a Fitness Room Cancellation and Hold Application Form and return the completed form to the Peachland Recreation Department on or before the requested cancellation/hold date. Backdating of cancellations or holds are only permitted when accompanied by a medical statement.