Program Refunds

Refunds are as per the Community Recreation Policy (FIN-035). Refunds are prorated and include an administration fee (20%) unless the request is accompanied by a medical statement. Prorated refunds are based on the date requested or as identified on the medical statement.

Program Transfers

• Program to program transfers are prorated (if applicable). No administration fee is charged.
• Programs are not transferable to another patron.
• Program to punch card transfers are prorated (if applicable). No administration fee is charged if the remaining value of a program is transferred to a punch card.

Punch Card Refunds

• Punch cards are transferable to another patron and can be shared.
• No administration fee is charged if the remaining value of a punch card is transferred to a program.

Fitness Room Membership Cancellations

• Refunds are prorated based on the number of days remaining in the membership, not the number of days the client has used.
• An administrative fee of 20% of the original membership will be deducted from the prorated refund unless accompanied by a medical statement.
• Fitness room enrollments are non-transferable.

Fitness Room Membership Holds

• During the term of a 1 month, 3 month or 6 month membership, one (1) hold per purchase will be permitted.
• During the term of a 12 month membership, two (2) holds will be permitted.
• Minimum timeframe – 1 week.
• Maximum timeframe – 3 consecutive months.
• Hold application forms must be submitted 48 hours in advance of the requested timeframe.
• No backdating of holds (except with a medical statement).

To request a Fitness Room cancellation or membership hold, registrants must complete a Fitness Room Cancellation and Hold Application Form and return the completed form to the Peachland Recreation Department on or before the requested cancellation/hold date. Backdating of cancellations or holds are only permitted when accompanied by a medical statement.